Managed Service Provider (MSP) Software, Hardware, Services and Research Papers

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Managed Service Provider (MSP)

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Keeping Cool In The Data Center: A High-Efficiency Modular Solution

by Alcatel-Lucent

December 10, 2009 - (Free Research) This paper examines a new approach to data center cooling known as "phase change" or "two-phase" low-pressure pumped refrigerant cooling. It details the advantages of this approach over traditional computer room air conditioning (CRAC) methods, and it identifies the specific benefits.

(WHITE PAPER)

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The Fundamentals of a Successful Managed Services Practice

by N-able Technologies

December 01, 2009 - (Free Research) If you are a VAR, system integrator or IT service provider who's struggling to provide traditional IT services reactively to small and medium-sized businesses, this whitepaper offers to help you improve your business through managed services.

(WHITE PAPER)

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The Seven Major Obstacles on the Road to Managed Services

by N-able Technologies

December 01, 2009 - (Free Research) Virtually every IT services business is in the evaluation, planning or implementation phase of a managed services program, and yet very few manage to deliver true high-value services to their customers. This whitepaper discusses the major obstacles to becoming an MSP and how to overcome them so that your organization can enjoy the business benefits

(WHITE PAPER)

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Collision-Free Residential Access: Deliver High Throughput, Reliability, and Scalability with Point-to-Multipoint Wireless Broadband Networks

by Motorola, Inc.

December 01, 2009 - (Free Research) In the highly competitive wireless communications market, dissatisfied customers can and do change providers virtually as soon as they have a poor service experience. Read this paper to learn how some service providers are able to keep their customers satisfied -- satisfied enough to refer friends and neighbors.

(WHITE PAPER)

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Google Communications Intelligence Report 2009: Business in the Cloud - 2009 Outlook

by Google

December 01, 2009 - (Free Research) This white paper will share the findings of a global, multi-industry study (sponsored by Google) of 1,125 IT decision makers to track perceptions about cloud computing and the key business drivers behind the growth in cloud-based solutions.

(WHITE PAPER)

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Managing Operator Networks as an Outsourcing Service

by Alcatel-Lucent

November 13, 2009 - (Free Research) Communications service providers are increasingly looking at vendors as partners to help them provide a new generation of managed services. This new trend has advantages for customers, service providers, and vendors that have the expertise on staff to handle increasingly complex network services. Read this eGuide to learn more.

(EGUIDE)

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Atrion Enhances Managed Services and Boosts Profit Margins with Nimsoft

by Nimsoft, Inc.

November 04, 2009 - (Free Research) Atrium needed help gaining end-to-end service level monitoring insights and finding a monitoring platform with a strategic vendor partnership that could help support business growth objectives. Read this case study to learn about the problems Atrion faced and how Nimsoft products helped them overcome those challenges.

(CASE STUDY)

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Pocket eGuide - Stretching the Security Dollar: 4 Necessary Questions for your Managed Services Provider

by AT&T Corp

October 30, 2009 - (Free Research) The idea of using a managed security services provider (MSSP) to stretch your security dollar may sound appealing. MSSPs bring enterprise-class security into the midmarket price range. However, there are several important security issues to consider before diving in head first. Read this E-Guide to learn more about these security issues.

(EGUIDE)

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The Future Carrier Network: Adopting New Outsourcing Business Models

by Alcatel-Lucent

November 2008 - (Free Research) This paper is meant to help operators embrace a new strategy for differentiating and competing successfully in a market characterized by flux.

(WHITE PAPER)

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Evaluating the Advantages and Pitfalls of SAP Managed Hosting

by Freudenberg IT

June 2009 - (Free Research) In this webcast, you will learn what to look for in an SAP managed hosting provider -- including how to determine your organization's requirements and how to evaluate potential providers.

(WEBCAST)

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True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach

by Sprint

July 2009 - (Free Research) The purpose of this paper is to describe the attributes of a true customer-centric converged solution. From these attributes, a framework to measure and compare providers' converged solutions emerges. We will conclude with a review of Sprint's approach to offering true convergence to business and government customers.

(ANALYST REPORT)

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Business Process Management Best Practices

by PointSource

October 2009 - (Free Research) The roles that business and IT play in BPM are significantly different and understanding those roles is critical to the success of a BPM Solution. This Pocket E-Guide will identify the role each side plays, why the combined roles are important and the effect that implementing a Center of Excellence (COE) plays in the process.

(EGUIDE)

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Agosto Takes Managed Services to a New Level with Google Apps

by Google Apps Authorized Reseller Program

October 2009 - (Free Research) Read this case study to learn how Agosto used Google Apps to help their client, Dunn Bros', communicate and collaborate between its many store and office locations.

(CASE STUDY)

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Strategic Steps for Moving to LTE

by Alcatel-Lucent

September 2009 - (Free Research) The growing success of mobile data services and the success of end user devices, such as the iPhone, are causing performance bottlenecks into our next generation mobile networks. This videocast takes a look at how LTE, the next generation of wireless networking, is dealing with these challenges while taking the user experience to the next level.

(VIDEO)

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Two Paths to Service Class Packet Optical

by ECI Telecom

September 2009 - (Free Research) As services shift to IP protocols and bandwidth demands grow, Wireline Telcos and Cable MSOs alike must evolve their infrastructures to become IP centric. Read this whitepaper to learn more about the two paths service providers are taking to get to this new infrastructure and how they both end up in the same place.

(WHITE PAPER)

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VDI Expert Series: Reduce Desktop Management Costs While Increasing IT Security & Agility

by Citrix

August 2009 - (Free Research) This webcast explores the cost saving benefits of virtual desktops. Gain insight into implementing a more secure and accessible enterprise desktop environment. Discover how this technology has transformed business operations by reducing management and support costs.

(WEBCAST)

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Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT

by Dorado Software

November 2008 - (Free Research) Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them. This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA‐oriented management approach.

(WHITE PAPER)

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What Do Application Developers Want?

by Alcatel-Lucent

October 2009 - (Free Research) Network providers must re-examine how they can speed up innovation and time to market by working with trusted partners and developer communities. However, energizing such an ecosystem takes careful planning. This podcast examines application developers' needs and how network providers can improve their relationships with developers.

(PODCAST)

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Why Do Network Providers Need Application Developers?

by Alcatel-Lucent

October 2009 - (Free Research) Network providers must re-examine how they can speed up innovation and time to market by working with trusted partners and developer communities. However, energizing such an ecosystem takes careful planning. This podcast covers market trends driving network providers to change their relationships with application developers.

(PODCAST)

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E-Guide - Service Delivery Platforms: Building the Next-Gen Network Architecture

by Alcatel-Lucent

September 2009 - (Free Research) Next generation services need to meet customer and carrier needs; network convergence is the technical goal, while IP transformation is the business goal. This guide addresses the challenge of planning for providers doing both at the same time and lays out a service delivery platform (SDP) and SOA roadmap to recreate the network architecture.

(EGUIDE)

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Finding Value in Services: A Navigational Guide

by Alcatel-Lucent

May 2009 - (Free Research) Nine out of ten communications-intensive organizations are seeking outside help in building mobility-enriched, IP-centric environments. Most organizations are currently seeking assistance for transactional functions, but a far wider service continuum is actually available. Read this analyst report to learn more.

(ANALYST REPORT)

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Services Access and Onboarding: The New Game for Network Providers

by Alcatel-Lucent

March 2009 - (Free Research) This paper examines issues that are driving industry interest in services access and onboarding; factors that impact successful implementation; key business model considerations and how they impact the business, technical, operational, and partnership dimensions; and steps that Network Operators can take to ensure they maximize benifits.

(WHITE PAPER)

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Accelerated Process Development and Execution in Large IP Service and Network Migration Programs

by Alcatel-Lucent

March 2009 - (Free Research) The lessons from this whitepaper are applicable to a wide array of IP transformation programs and technically complex change management projects.

(WHITE PAPER)

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Driving Revenue and Increasing Value with Application Performance Management

by Blue Coat

December 2008 - (Free Research) As a leading provider of solutions for Service Providers, Blue Coat appliances give you the visibility, acceleration and security needed for optimizing your network. Read this e-book to learn how Blue Coat gives you the control you need to deliver a whole set of new managed services for your business and consumer customers.

(EBOOK)

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Using SLAs to Gain a Competitive Advantage

by Blue Coat

December 2008 - (Free Research) This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements.

(ANALYST REPORT)

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