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For Ceridian, it Pays to Provide High-Quality Support

by LogMeIn, Inc.

September 16, 2009 - (Free Research) This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.

(CASE STUDY)

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5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices

by LogMeIn, Inc.

September 16, 2009 - (Free Research) This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business.

(WHITE PAPER)

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When Good Applications Go Bad: Adding Application Control to your Toolbox

by Fortinet, Inc. / Alternative Technology Group of Arrow ECS

September 14, 2009 - (Free Research) Application security threats have evolved in the last two years. The delivery method has changed and is now primarily Web-based. This makes unsuspecting users the prime target for hackers. Listen to this podcast to discover why now is the time to take advantage of your customers’ demand for robust application security.

(PODCAST)

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VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers

by Five9

September 10, 2009 - (Free Research) Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.

(WHITE PAPER)

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HP reference configuration for BladeSystem: BL495c with Flex-10 and VMware View

by HP, Vmware and AMD

February 01, 2009 - (Free Research) This paper is for decision makers that are familiar with and interested in VMware View as a desktop replacement strategy. An understanding of networking and fibre channel infrastructure and how they interact with HP Virtual Connect technologies, virtualization benefits and techniques, VMware software, and datacenter practices is recommended.

(TECHNICAL ARTICLE)

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Migrate From Unix To Linux In Six Steps

by Red Hat and Intel

August 10, 2009 - (Free Research) CIOs are increasingly aware that the Linux® platform offers a low-risk, robust, and value-for-money alternative to traditional UNIX® platforms. This whitepaper will list and describe a simple, six-step process for migrating from UNIX to Linux.

(WHITE PAPER)

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Infor CRM Epiphany for Hospitality

by Infor CRM

July 01, 2009 - (Free Research) Infor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point.

(BROCHURE)

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Making Interactions More Intelligent Across All Channels in the Retail Finance Industry

by Infor CRM

July 22, 2009 - (Free Research) In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction.

(WHITE PAPER)

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Innovative Marketing Strategies for Individual and Personal Lines Insurers

by Infor CRM

July 22, 2009 - (Free Research) In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability.

(WHITE PAPER)

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Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP® Environment

by CDC Global Services - Catalyst

September 15, 2009 - (Free Research) This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.

(WHITE PAPER)

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Secure and Cost-Effective Data Transport

by Thales

May 01, 2009 - (Free Research) This white paper addresses the concerns of chief information officers and network architects worried about how to best utilize new data transport infrastructures from an economic, operational, and security perspective. The purpose of this paper is to assist decision makers selecting new data transport methods and infrastructures.

(WHITE PAPER)

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Expanding BI's role by including Predictive Analytics

by SAP BusinessObjects

June 19, 2009 - (Free Research) In today's economic downturn, organizations are looking for ways to improve the way they do business, to keep ahead of the competition, and to grow revenue. With reduced funding for new initiatives, it can be difficult to meet these objectives. Read on to learn how expanding your business intelligence with predictive analysis can help.

(WHITE PAPER)

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