IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and poised for growth when the economy rebounds.

ITIL is already helping IT organizations perform well under stressful economic conditions. This paper describes in detail 7 areas that are seeing the most significant results