CA Service Assurance Webcast: Transforming IT in Lean Times  by CA

November 20, 2009 - Many companies face IT challenges related to visualization, integration, discovery and mapping, prioritization, predictive strategies, and reporting accuracy. This webcast addresses these challenges and explains how CA's approach to service quality is both effective and cost-conscious in lean times.

Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics  by SPSS Inc. Worldwide Headquarters

February 20, 2009 - This IDC Buyer Case Study describes the adoption, deployment, and utilization of business analytics software at the cable operator Cablecom.

Case Study: Snapfish Builds a Massive, High-Performing, Scalable Storage Infrastructure with HP Scalable NAS and EVA and MSA Storage Arrays  by Hewlett-Packard Company

November 19, 2008 - Because their previous storage infrastructure was not able to meet their existing and future needs, Snapfish was looking for a storage solution that would offer extreme scalability and improve performance, storage management and flexibility. This case study details how they solved this issue.

Case Study: Unified Communications and Indiana University Medical Group  by CDW Corporation

September 01, 2009 - When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.

Case Study: DaimlerChrysler South Africa - Migrating Mission Critical Application Achieving Over 50% Cost Savings and Improving Service Levels  by Micro Focus, Ltd

October 27, 2009 - In October 2003, DaimlerChrysler South Africa decided that significant cost savings could be achieved by migrating its mission critical systems onto a contemporary low cost platform and in the process remove the mainframe. This case study presents the challenges the company faced as well as the solution and benefits achieved.

Case Study: Ingram Entertainment Implements Improved ROI and Reliability for Mainframe Data Protection  by Data Domain

June 08, 2009 - Ingram Entertainment Inc. is the leading national distributor of home entertainment products in the US. Having implemented the Data Domain and Luminex solution they have been able to successfully meet DR goals and achieve significant yearly cost savings.

Case Study: Mid-Atlantic Communications Company Delivers Wireless Broadband in Rural America  by Motorola, Inc.

August 20, 2009 - Telpage initially deployed wireless broadband equipment from a variety of manufacturers in the 900 MHz, 2.4 and 5.7 GHz frequencies to support point-to-point and point-to-multipoint applications. Unfortunately, that equipment could not reliably scale to support increased demand. Read on to learn how Telpage found reliable scalability.

Case Study: Rouse Partners with Double-Take Software to Develop a Robust Business Continuity Plan  by Double-Take Software UK

October 23, 2009 - As a highly respected leading global intellectual property (IP) consultancy and law firm, Rouse needed to be confident in its level of client service, even in the event of a IT system failure. Read this case study to learn how Rouse partnered with Double-Take Software to develop and implement a full business continuity plan.

Catalog Based Services: A New Paradigm in Enterprise Application  by Wipro Technologies

August 11, 2009 - This paper evaluates the impact of changing market landscape on enterprise application service offerings, and evaluates traditional service models in today's context and attempts to evangelize an innovative service model which meets the need of the hour-- faster ROI at lower TCO.

Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP® Environment  by CDC Global Services - Catalyst

September 15, 2009 - This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.

Change Management: Reduce the Chaos by Taking Control  by Numara Software

February 19, 2009 - This webinar discusses the challenges in designing a change management process, defining approval workflows, and conforming to IT governances such as Sarbanes-Oxley and SAS70. It also shows you how quickly Numara FootPrints Change Management helps effectively change, ensure compliance in IT, as well as other functional areas of your business.

Changing the Economics of IT: HP Adaptive Infrastructure and VMware vSphere 4.0  by HP, Intel, & VMware

August 14, 2009 - Many IT managers face the challenge of providing greater business service while keeping costs low. Watch this webcast to learn how to simplify resource management. Gain insight into an advanced processor technology that reallocates energy budget from underutilized cores to those that need to run faster.

Chapter 2: Re-make or Re-model – Cloud Developer Strategies  by SearchSOA.com

October 07, 2009 - Read the second chapter of the Cloud Computing E-Book and learn what developers should consider before moving applications to the cloud and to what extent they will have to re-think familiar go-to languages to make apps work in the cloud.

Chill Factore Video Case Study  by Microsoft

July 30, 2009 - The Chill Factore is a unique indoor snow venue located in the northwest of England. Watch this video case study and discover how Microsoft Dynamics CRM has not only enhanced Chill Factore's relationship with it's customers, but also assisted in developing a more targeted marketing strategy.

CIO Decisions Ezine Volume 3  by CIO Decisions

October 11, 2008 - In this issue we tackle service-oriented architecture and dive into how Software as a Service can drive flexibility and meet business needs. Also in this issue: MDM's strongest business case and how to navigate the compliance minefield.

Citizant Enhances IT Flexibility and Scalability by Creating a Virtualized Dell Infrastructure  by Dell and VMware

March 02, 2009 - Read this case study to learn how the Citizant IT group worked with Dell to design a virtualized IT infrastructure that includes VMware virtualization software to accommodate business growth, enhance IT flexibility, and improve worker productivity by creating a virtualized infrastructure in-house.

City and Hackney Primary Care Trust  by Mirapoint Software, Inc.

September 18, 2009 - Find out how National Health Service's (NHS) City and Hackney Primary Care Trust (PCT) used Mirapoint's RazorSafe 6000 email archiving appliance to solve the messaging challenges facing their Exchange servers.

Client Relationship Management for Asset Managers  by Pivotal CRM, a CDC Software solution

February 20, 2009 - This white paper describes how client relationship management (CRM) technology can help mutual fund wholesalers and institutional asset managers address these core industry challenges and effectively foster.

Clinical Financial Services Uses i365 to Reduce Its DR Risk and Reassure Clients  by i365, A Seagate Company

November 13, 2009 - When Clinical Financial Services, LLC needed to reduce its disaster recovery risk and reassure their clients, they turned to i365. Their solution was EVault SaaS plus Agent plug-ins for Microsoft Exchange and SQL Servers and Open Transaction Manager working in conjunction with EVault Remote Disaster Recovery service.

Cloud Computing - What is its Potential Value for Your Company?  by Google Apps

February 01, 2009 - This paper examines whether cloud computing makes good business sense for your company. Ultimately, you may find that moving your data to the cloud actually improves security, scalability, access, and disaster recovery.

Commodity Coding: Code It or Buy (Too Much of) It  by DataFlux Corporation

November 02, 2009 - This paper will present you with all the information needed to make an educated decision on whether to commodity coding is right for your organization and it will help with choosing the commodity coding that fits your company.

Compliance and Security for the Financial Services IT Manager  by eEye Digital Security

November 03, 2009 - This informative financial services solution brief focuses on the current issues and requirements surrounding compliance and security with a particular focus on vulnerability management. It provides the Financial Services IT manager with a realistic and informative perspective on their current security challenges.

Computing as a Service- New Models for Scaling your Online Business  by Rackspace Hosting & Limelight Networks

September 25, 2009 - Learn how service-based solutions can bring flexibility and lower costs to your IT infrastructure. Find out how to maximize your organization's resources and quickly scale your infrastructure to meet the demands of expanding global online audiences.

Configuration Management: Creating a functional CMDB is achievable in your lifetime  by Numara Software

February 19, 2009 - In this webinar, you will learn about the challenges of implementing configuration management along with suggestions on how to get started, and best practices to ensure success. You will also learn how Numara FootPrints Configuration Management takes the pain and time out of creating and maintaining a functional CMDB.

Configuring Sun™ Storage 7000 Unified Storage Systems for Oracle® Databases  by Sun Microsystems, Inc.

January 23, 2009 - In planning storage solutions for Oracle database applications, Sun Storage 7000 Unified Storage Systems offer a range of performance and scalability options, and can be configured to meet specific application requirements for capacity, performance, and reliability.

CONSOLIDATING ORACLE® SIEBEL CRM 8 ON A SINGLE SUN SPARC ENTERPRISE® SERVER  by Sun Microsystems, Inc.

June 01, 2008 - Recognizing the need to grow efficiently while scaling Siebel CRM 8 capabilities, Sun created a proof-of-concept solution that consolidates Web, Gateway, Application, and Database tiers on a single Sun SPARC Enterprise® T5440 server, reducing the number of physical machines needed to effectively deploy applications.

Continuity of Operations Planning: Implement COOP Requirements For Storage with HP LeftHand P4000 SAN Solutions  by Hewlett-Packard Company

August 06, 2009 - Continuity of Operations Planning (COOP) is the disciplined planning needed to prepare for a natural or man-made emergency that affects service availability. This data sheet presents an effective solution for COOP from HP.

Controlling the Cost of Audio Conferencing  by Citrix Online

September 10, 2009 - This Wainhouse Research application brief explores the costs of audio conferencing – specifically whether organizations consider cost to be a problem and what they're doing to control it.

Cost-Effective Data Leak Prevention Starts at the Source  by Oracle Corporation

August 01, 2009 - This IDC white paper presents the benefits to enterprises adopting a preemptive approach to IPC, the internal threats to business information, the impact of government regulations on the protection of data, and highlights how Oracle provides database security products that enterprises can leverage to protect themselves from costly data breaches.

Creating a Business-ready Infrastructure with HP and VMware  by HP, Intel, & VMware

August 05, 2009 - HP and VMware help you change the economics of IT by creating a business-ready infrastructure based on three pillars: standardize, optimize, and automate.

Creating and managing value-driven product portfolios - Improving product portfolio management to optimize your products, services and projects  by IBM

April 01, 2009 - The best products to offer are those that provide a high level of value for both you and your customer. Companies with successful product portfolios often utilize a systematic process to effectively guide which projects are selected. This whitepaper explains how you can take advantage of a value-driven approach to product portfolio management.

Credit Issuers: Stop Application Fraud At The Source With Device Reputation  by iovation, Inc.

June 09, 2009 - Read this white paper to learn about new and innovative techniques and solutions can be used to combat fraud, and how you can realize a true return on investment by reducing losses from fraud exposure and increasing operational efficiency within your fraud prevention process.

CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs  by Pivotal CRM, a CDC Software solution

February 20, 2009 - This paper explores core principles companies can use to help them select a CRM system.

CRM Built for Marketing: The Executive Guide to Selecting CRM that Meets Marketing Needs  by Pivotal CRM, a CDC Software solution

July 23, 2009 - How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them.

CRM Your Salespeople Will Love  by Oracle Corporation

September 01, 2007 - Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.

Crossing the Chasm Between the Service Desk and Operations  by BMC Software, Inc

June 15, 2009 - IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.

Culture Change Considerations Due to Unified Communications  by Hewlett-Packard Company

December 05, 2008 - This IDC Insight provides an overview of the culture change considerations that end users should consider before adapting a UC solution.

Customer Experience IQ Report  by Vovici

October 20, 2009 - The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.