PBX Repair - Government Guide Results for PBX Repair

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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution

by Microsoft

July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.

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ROI on Network Efficiency: Customer Case Study

by Hewlett-Packard Company

February 17, 2009 - (Free Research) When the State of Kansas Division of Information Services and Communications mandated that all of its departments find ways to consolidate operations and boost staff productivity, its networking services group was ready for the challenge. Read this case study to see what they did.

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Voice over Internet Protocol (VoIP) Phone Hardening-- Part I

by Global Knowledge

May 01, 2009 - (Free Research) This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems.

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Culture Change Considerations Due to Unified Communications

by Hewlett-Packard Company

December 05, 2008 - (Free Research) This IDC Insight provides an overview of the culture change considerations that end users should consider before adapting a UC solution.

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Reverse Logistics Management-- An Effective Strategy for Revenue Maximization in CPG Industry

by Wipro Technologies

April 06, 2009 - (Free Research) This paper presents an overview and introduction to reverse logistics and how to manage reverse logistics in the CPG industry in an efficient manner.

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Build Trust by Connecting Security Operations and Compliance

by Tripwire, Inc.

September 2008 - (Free Research) Check out this case study to learn how Vesta implemented Tripwire® Enterprise to continuously monitor IT infrastructure for all unauthorized change, which helps maintain known, trusted, and compliant system environments and ensure audit requirements are met.

(CASE STUDY)

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Qos: What Is It? Why Do We Need It?

by Global Knowledge

December 2008 - (Free Research) QoS can be used in converged networks to provide voice packets priority access to resources, or it can be used to differentiate data packets from different application stream and provide access to resources according to policy.

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Benefits of Unified Messaging in Exchange Server 2007

by Global Knowledge

December 2008 - (Free Research) Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.) into a single, or, unified message store, that is accessible from a wide range of different devices.

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Developing a Unique Unified Communications Strategy

by Hewlett-Packard Company

September 2009 - (Free Research) This E-Guide explains how companies can leverage communications, collaboration and business applications to build a UC solution that produces short- and long-term ROI.

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